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DVD Returns

Unopened DVD's may be exchanged for another title of the same value. The customer will be responsible for all shipping charges relating to the exchange of a new, unopened DVD. Opened DVD's will be exchanged only if defective, and will replaced with another copy of the same title.

For return purposes, a defective DVD is one that: Is unviewable, will not load, has no sound, or has an unintelligible voice track, providing that such defects affect more than one minute of the total play time.

While digital video is largely error free, occasional pixelization or temporary freezing of a screen is considered normal, and will not be grounds for return unless it falls under the above definition.

Before contacting us regarding a defective DVD, please consider the following:

• DVD's are intended for play on a dedicated home DVD playback unit. Customer accepts all risks for problems that may arise when attempting to playback a DVD on a game console, computer, or other alternative playback device.
• DVD's exhibiting evidence of abuse will not be accepted for exchange. Excessive fingerprints, pet hair, and cracks, uncharacteristic scuffs or heavy scratches make it impossible to determine whether a DVD is defective due to a manufacturing defect, or due to improper handling. Please be sure to handle your DVD's with care, touching them only on the edges, and storing them in the provided case or a storage device recommended by the manufacturer.
• If your DVD player is experiencing difficulties in reading a disc, please use an approved device to clean your player BEFORE contacting us for an exchange.

Fulfillment Errors

Because we cannot accept returns of products once they have been opened, please check the packaging and label carefully to be sure you received the correct product and version, before opening each product.

Items that have been opened cannot be returned, unless they are defective.

Defective Items

All battery operated items have been tested prior to shipment, in order to ensure proper operation. If, however, your product is not functioning properly upon receipt, please call our Customer Support Department at 1-800-376-7529 immediately. Claims on defective merchandise must be made within 3 business days.

Defective products will be replaced with an even exchange of the same item, subject to in-stock availability. Due to health concerns, toys can not be accepted for return if they have been used. If any item is returned and our inspectors deem that it has been used it will be destroyed - no credit or other compensation will be issued. We stress that you should inspect any item thoroughly before using it.

Items damaged by misuse, abuse, neglect, and/or tampering will not be exchanged nor returned to the customer, and all applicable warranties will be voided.

Most manufacturers offer an extended 30-90 day warranty on their products. Please refer to your products packaging, and/or operating instructions for information as to whether your product is covered, and how to file a warranty claim, if necessary.

Replacement items ship the same day the defective item is received and inspected by our Returns Department. All products returned to us must be accompanied by a valid Return Authorization (RA) number issued by us within 10 days of your original invoice date. After 10 days from purchase we can no longer issue an RA. Return Authorization numbers expire 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging. A valid RA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.

Returning Non-Defective Items

We do not accept product returns for non-defective items.

Excluded Items

Due to health regulations, safety concerns, and the risk of tampering, the following items CANNOT be returned under ANY circumstances: Erection rings, penis pumps, love dolls, massage oils, lotions, lubricants, any edible products, body cleansers, digital scales, tobacco grinders, and condoms. Upon purchase, these items IMMEDIATELY fall under the manufacturers' warranty, where applicable. Should you have any questions regarding this policy, or how it applies to your purchase, please contact our Customer Support Department at 1-800-376-7529.

Shipping your Return

In order to avoid unauthorized returns, complete return shipping information will be provided after issuance of your RA number.