GENERAL INFORMATION
No Loitering or Soliciting
For the safety and security of our store associates, at no time shall shoppers or visitors loiter in the store. All stores are equipped with video cameras that are monitored off-premises by our corporate security department. Distribution of any type of materials and solicitation are strictly prohibited!
Quality Assurance
For safety and health reasons, all battery operated toys and items are tested and inspected before they are put on the sales floor to assure they work at time of purchase. We do this because of the strict NO RETURN policy to comply with state laws.
Holiday Hours
Our stores are closed on most major holidays and have restricted hours the day before. Please contact the store for individual store hours.
Age Restrictions
Due to age restricted merchandise carried in our stores, all patrons must be at least 18 years of age and must show proper ID. Proper ID consists of a state issued driver’s license or ID card. Anyone under the age of 25 can be expected to be carded. While 2/3 of our store is not age restricted, we find it easier to keep track of the shoppers by only permitting adults in the store. To comply with state laws, it is also illegal to bring minors including babies into the store. Sorry for any inconvenience.
Payment
Payments accepted include cash, MasterCard, Visa and Discover Card. Personal checks are not accepted. Effective September 1, 2011 we no longer accept American Express due to their high processing fee’s.
RETURN POLICY
DVD Returns
Unopened DVDs may be exchanged for another title of the same value. The customer will be responsible for all shipping charges relating to the exchange of a new, unopened DVD. Opened DVDs will be exchanged only if defective, and will be replaced with another copy of the same title.
For return purposes, a defective DVD is one that: Is unviewable, will not load, has no sound, or has an unintelligible voice track, providing that such defects affect more than one minute of the total play time.
While digital video is largely error free, occasional pixelization or temporary freezing of a screen is considered normal, and will not be grounds for return unless it falls under the above definition.
Before contacting us regarding a defective DVD, please consider the following:
• DVDs are intended for play on a dedicated home DVD playback unit. Customer accepts all risks for problems that may arise when attempting to playback a DVD on a game console, computer, or other alternative playback device.
• DVDs exhibiting evidence of abuse will not be accepted for exchange. Excessive fingerprints, pet hair, and cracks, uncharacteristic scuffs or heavy scratches make it impossible to determine whether a DVD is defective due to a manufacturing defect, or due to improper handling. Please be sure to handle your DVDs with care, touching them only on the edges, and storing them in the provided case or a storage device recommended by the manufacturer.
• If your DVD player is experiencing difficulties in reading a disc, please use an approved device to clean your player BEFORE contacting us for an exchange.
ALL IN-STORE SALES ARE FINAL!
All battery operated items have been tested prior to stocking, in order to ensure proper operation. Claims on defective merchandise must be made within 3 business days.
Defective products other than listed here will be replaced with an even exchange of the same item, subject to in-stock availability. Due to health concerns, ALL vibrators, dildos, lingerie, footwear, hosiery, condoms, stimulants, drinks, tobacco products, glass products, scales, lotions, lubes and magazines can not be returned or exchanged! NO EXCEPTIONS!
Items damaged by misuse, abuse, neglect, and/or tampering will not be exchanged nor refund offered.
Most manufacturers offer an extended 30-90 day warranty on their products. Please refer to your products packaging, and/or operating instructions for information as to whether your product is covered, and how to file a warranty claim, if necessary.
Returning Non-Defective Items
We do not accept product returns for non-defective items.
Excluded Items
Due to health regulations, safety concerns, and the risk of tampering, the following items CANNOT be returned under ANY circumstances: Erection rings, penis pumps, love dolls, massage oils, lotions, lubricants, any edible products, stimulants (pills, drinks), body cleansers, digital scales, tobacco grinders, and condoms. Upon purchase, these items IMMEDIATELY fall under the manufacturers’ warranty, where applicable. Should you have any questions regarding this policy, or how it applies to your purchase, please contact our Customer Support Department at 1-800-376-7529.
PRIVACY POLICY
CondomsGalore.com has created this privacy statement to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for CondomsGalore.com
Information Automatically Logged
We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address may also be used to identify your shopping cart, and/or to trace fraudulent transactions.
Data Collection
Our site uses various forms which allow customers to request or submit information, and to purchase products and services.
Contact information from the order forms is used in the shipping and delivery of products or information ordered from Condoms Galore and/or its affiliates. Your personal contact information will not be sold or distributed to any third parties, for any purpose, it will be used strictly for purpose for which it was provided.
Financial information that is collected is used to bill the customer for products and services. This information is submitted using 128 bit SSL encryption, and will not be stored on our web servers.
Unique identifiers may be collected from customers to act as a simple means of customer identification.
External Links
This site contains links to other sites. CondomsGalore.com is not responsible for the privacy practices or the content of such Web sites.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
For your protection, sensitive personal and financial information collected at this site is encrypted and transmitted to the server via SSL.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving promotional/marketing information from us.
Contacting The Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can send an email to opt-out@condomsgalore.com
